Dell PowerEdge RAID 6 — Logistics Company, Jebel Ali
The Situation
Three drives in a RAID 6 array failed within a 48-hour period following a cooling system fault in the server room. The array went offline and the PERC controller reported the volume as foreign and unreadable.
The Challenge
The PERC controller had partially written a new configuration to the drives before going offline, overwriting portions of the original RAID metadata. SAS drive firmware logs indicated thermal stress damage on all eight drives.
Our Approach
All eight drives were imaged with thermal management protocols to prevent further damage. The RAID 6 parameters were reconstructed from the remaining metadata fragments and verified against the known data patterns. The array was rebuilt virtually and the NTFS volume was extracted.
The Outcome
Recovery of 98% of the logistics database, shipment records, and operational data. The 2% loss was confined to recently modified temporary files with no operational impact.
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