Simple. Transparent. Stress-free.
How Our Data Recovery Process Works
From the moment you contact us to the delivery of your recovered data, every step is designed to be clear, secure, and worry-free.
Contact Us & Describe Your Case
Call, email, or fill in our online quote form. Tell us what happened — dropped drive, clicking noise, accidental deletion, ransomware, flood damage. Our engineers will ask the right questions to understand your situation before anything else.
Available 24/7 for emergency cases. No obligation at this stage.
Send or Drop Off Your Device
Bring your device to our Dubai lab, or ship it to us using our secure courier guidelines. We accept hard drives, SSDs, RAID arrays, NAS units, servers, mobile phones, USB drives, SD cards, and tape media.
Free pickup available within Dubai. Secure packaging instructions provided.
Free Diagnosis & Fixed-Price Quote
Our engineers perform a full diagnostic — including cleanroom inspection where required — and provide a written, fixed-price quote within 24–48 hours. No hidden fees. No surprises. You decide whether to proceed.
No Data, No Recovery Fee guarantee applies from this point.
Recovery & Secure Data Delivery
Once you approve the quote, our engineers begin the recovery. Recovered data is verified, then returned to you on a new encrypted drive or via our secure transfer portal. Your original device is returned with it.
Average turnaround: 3–5 business days standard, 24–48 hours emergency.
Each step is confirmed with you in writing before we proceed.
Choose Your Service Level
Every case is different. We offer three service tiers to match your timeline and budget.
Standard
Best for non-urgent personal or business recoveries where cost efficiency matters most.
- Free diagnostic & written quote
- Fixed-price recovery
- Encrypted data delivery
- No Data, No Fee guarantee
Expedited
For businesses and professionals who need their data back quickly without the full emergency premium.
- Priority queue placement
- Free diagnostic & written quote
- Fixed-price recovery
- Encrypted data delivery
- No Data, No Fee guarantee
Emergency 24/7
Round-the-clock service for critical data loss situations. Engineers work through the night if needed.
- Immediate case intake
- Same-day diagnosis
- Dedicated engineer assigned
- Fixed-price recovery
- Encrypted data delivery
- No Data, No Fee guarantee
Our No Data, No Recovery Fee Guarantee
If our engineers cannot recover your target data, you pay nothing for the recovery work. We only charge when we succeed. This guarantee applies to all service tiers and all device types — no exceptions.
Ready to Get Your Data Back?
Start with a free, no-obligation consultation. Our engineers are available now.